Case Study | Health
Cera are harnessing Machine Learning to reshape the way care is delivered in the UK
Overview
Cera are a digital healthcare company that use technology to match elderly patients with carers to provide them with social care at home. Aiming to create a digital doorway to the over 65s and curate services with partners to help them live more independently.
Splendid are working closely with teams at Cera to deliver their innovative healthcare app.
Launched at the end of November, 2019 the app works for families of patients and for carers by enabling immediate communication, monitoring and reporting on status, care practices, and patient needs. Carer’s schedules, shift swaps and patient records are all handled through the carer app. The app even gives carers estimated times to destinations as well as allowing them to check-in to inform family members that the carer is on-site.
“By combining the power of technology with a uniquely collaborative approach, we offer affordable, comprehensive care that makes it possible for people to live better lives in their own homes”
HORUS PATEL, CTO , Cera
6.7
Reporting time decreased from 20 days to 6.7 hours
95%
95% uptake from carers 48 hours after launch
25
eNPS score has risen from -18 to 25 post-launch
85%
85% of carers say they can provide safer services
Play
Cera App
Carer’s schedules, shift swaps and patient records are all handled through the carer app. The app even gives carers estimated times to destinations as well as allowing them to check-in to inform family members that the carer is on-site. As well as accurate, timely and informative care including visit reports, families can request that specific needs of the patient are met by the carer. Requests go direct to the carer in real time.